Effective Date: 01.01.2025
Last Updated: 01.06.2025
Pentaquark™ (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data of our users in accordance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website https://5q.be (the “Site”).
1. Data Controller
Pentaquark™ is the data controller for the processing of your personal data.
Contact Details:
privacy@5q.be
2. What Personal Data We Collect
We may collect the following categories of personal data:
- Contact Information: Name, email address, phone number, company name, and job title.
- Technical Information: IP address, browser type, operating system, referring URLs, device identifiers, and browsing activity on our Site.
- Communication Data: Any data you provide when you contact us via forms, email, or phone.
- Marketing Preferences: Your choices regarding receiving marketing communications.
We do not collect special category data (e.g., health, racial or ethnic data) unless explicitly provided with consent.
3. Legal Basis for Processing
We process your personal data only when we have a lawful basis to do so under GDPR, including:
- Consent: When you have given clear consent for us to process your data.
- Contractual Necessity: To perform a contract with you or to take steps at your request before entering into a contract.
- Legal Obligation: To comply with applicable legal obligations.
- Legitimate Interests: To pursue our legitimate business interests, provided your rights and freedoms are not overridden.
4. How We Use Your Data
We use your personal data for the following purposes:
- To provide, operate, and maintain our services
- To communicate with you, including responding to inquiries
- To send administrative and marketing communications (where legally permitted)
- To analyze and improve the performance and usability of our website
- To ensure security and prevent fraud
- To comply with applicable laws and regulations
5. Data Sharing and Transfers
We may share your data with:
- Service Providers: Trusted vendors who perform services on our behalf (e.g., cloud hosting, analytics, CRM)
- Legal Authorities: When required to comply with legal obligations
- Business Transfers: In the context of a merger, sale, or acquisition
We do not sell your personal data.
If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.
6. Data Retention
We retain your personal data only for as long as necessary for the purposes outlined in this policy, or as required by law. When no longer needed, data is securely deleted or anonymized.
7. Your Rights Under GDPR
You have the following rights under the GDPR:
- Right to Access – Obtain confirmation as to whether we process your personal data and access a copy.
- Right to Rectification – Correct inaccurate or incomplete data.
- Right to Erasure – Request deletion of your data where there is no legal reason for us to keep it.
- Right to Restriction – Request restriction of processing in certain circumstances.
- Right to Data Portability – Receive your personal data in a structured, commonly used format.
- Right to Object – Object to processing based on legitimate interest or direct marketing.
- Right to Withdraw Consent – Where processing is based on consent, you may withdraw it at any time.
To exercise these rights, contact us at privacy@5q.be.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze site traffic, and support marketing initiatives. For detailed information, please refer to our 🍪Cookie Policy.
9. Security of Your Data
We implement appropriate technical and organizational measures to secure your personal data and protect it from unauthorized access, loss, or misuse.
10. Children’s Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect data from children.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. We recommend reviewing this policy periodically.
12. Contact Us
For questions or concerns regarding this Privacy Policy or our data practices, please contact:
Data Protection Officer
privacy@5q.be
If you believe we have not addressed your data protection concerns adequately, you have the right to lodge a complaint with your local Data Protection Authority (DPA).